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·Minimum Order   ·Easy Ordering   ·Large and Special Orders   ·Discount Application
·Customs and Duties   ·Payment Method   ·Shipping Method   ·Returns & Guarantees
·Privacy Policy            


Minimum Ordering Amount and Quantity

This is a wholesale website. We do wholesale only. You must be reselling or have a legitimate business use to buy from us.

  • For US domestic ordering, minimum order is US$100 for every time you place order.
  • For international ordering, minimum order is US$100.
  • For regular products, the minimum quantity of a particular item you can order is the same as its unit of sale. In other words, if the item is sold by the piece, you can order 1 piece or more, or if by the box, you can order 1 box or more, and at the same time the total order amount should meet minimum order requirement: US$100.
  • For clearance or closeout items, the minimum quantity of mixed or assorted items you can order is one mix box, and at the same time the total order amount should meet minimum order requirement: US$100.

Please note that clearance or closeout items are picked randomly from our large selections of our products.


Easy Ordering

  • Summit Order Online(recommended)

To place orders online is as easy as the following three steps:

  • Log in your account by entering your user name and password if you are already our VIP customer.If you are not yet registered in Sunway Star Membership, take action now, because it is all for free with no obligation and you will get more benefits after you become one of our VIPs. Click here for details.
  • Browse our product category and put your favorite items in the shopping cart we prepared for you.
  • View your shopping cart and check out once you complete shopping.

That is it! You are done.Your orders will be electronically sent to Sunway Star.Sunway Star team will take care of the rest of the job.One of our representatives will contact you shortly regarding your payment method.We accept Visa, Master Card, Amex and Discover. You may call us or fax us to provide credit card information. For your convenience, we have prepared Purchase Order Agreement along with credit cardholder authorization form. Click here to download and fax to 213-688-9159 when you complete the form.

  • By Fax: click here to download the Purchase Order Form first.Please fax us 24/7 any time at 1-213-623-2395 and list clearly the following information:
    • Product code and quantity, prefer with brief description for each product
    • Shipping address and billing address
    • Contact person name, telephone number, fax number, email address
    • Credit card number, expired date, card holder's name and signature
  • By Email: Email us the order then call or fax us your credit card information.
  • By Phone: please call us at 1-866-668-2358

Please note that purchase order agreement and a copy of your resell license are required for the first order no matter which way you use for ordering. Your first order will not be processed without these documents.


Large and Special Orders

If your order quantity on certain style is more than 20 dozens per color/size, please contact us first to make sure we have enough inventories for your order.In case of insufficient inventory, we will ship whatever is available and only charge you on items shipped.The rest of your order will be regarded as back order or special order and please allow about 30 ~ 60 days to complete the order.30% of the total invoice of the special order amount has to be pre-charged as the deposit for special orders.Please contact us for more information on large or special orders either by email, feedbacks on our website, or by phone and fax.


Discount Rate For Members

$100.00 ~ $199.99: Wholesale Price as listed
$200.00 ~ $499.99: 10% off Wholesale list Price
$500.00 ~ $999.99: 15% off Wholesale list Price
> $1000:  20% off Wholesale list Price 
 
Please note that the amount listed above does not include shipping charge and applicable tax. All prices and discounts are subject to change without notice. Possession of Sunway Star Price Guide, Discount Structure Sheet, or Catalog does not constitute an offer to sell any items listed.

Additional Discount Application: As a member, after more than one year business relationship with Sunway Star, you may be eligible to request for additional discount application.Sunway Star appreciates your business and will help you save your cost by having your membership level graduated and upgraded to a higher level in order to get additional discount benefits on your purchases or a flat discount rate on your orders of any value.


Duties, Taxes And Customs

  • For USA: No taxes, no duties and no customs charge for orders ship to any USA address. What you see is what you pay. We will ship out your order from our US office. .
  • For International countries: Customers outside of USA may be subject to import duties and taxes, which are levied once a shipment reaches your country. The rules vary country by country and you should contact your local customs office and shipping office for further information.


Payment Method

Payment can be made to us using one of the following methods :

  • By Credit Card: Visa, Mastercard, Amex and Discover . Please Click here to download Purchase Order Agreement along with credit cardholder authorization form we have prepared for your convenience.
    Any attempt to use stolen credit cards or credit card numbers will be reported to the FBI or the RCMP. We will supply the authorities with information needed to prosecute the thief.
  • Send us Money Order or Cashier’s Check (payable to Sunway Design & Manufacturing Co., Inc.) to our USA head office at:
    1115 E 12th Street, Los Angeles, CA 90021, USA
  • By PayPal: We accept PayPal payment . Please log in your PayPal account at www.PayPal.com and send payment to our PayPal Account: payment@sunwaystar.com with order number and invoice number included. Orders will be shipped out as soon as payment is received.


Shipping Within USA

  • We will try to ship out the merchandise within 1 to 3 business days after the order is received. If not otherwise specified by our customers, we choose UPS/DHL Regular Ground Service as the default shipping method, which normally takes about 3-7 business days for delivery to continental USA. And freight will be added to the invoice at DHL or UPS standard rate based on actual weight and shipping address. We will inform you of the total amount including the freight charge upon your request. The total processing time, including handling and shipping service for your order, is within 10 business days.
  • All shipment will be provided with a tracking number that will allow you to locate your shipment status at any time. The tracking number will be sent to you electronically.If you have registered in Sunway Star membership, you can log in your account for all the information you need on your orders at anytime any where around the world.
  • Faster shipping options:

Besides regular ground service to continental USA, which takes about 3-7 business days depend on USA address, you can choose the following options for faster shipping when you think it necessary.But the shipping freight is higher than regular ground. Price changes when the weigh vary based selected carriers’ standard rate. Please contact us for exact shipping cost.

Next day: you will receive your shipment the next day after it is shipped out

2nd day: you will receive your shipment the second day after it is shipped out

Three day select: you will receive your shipment the third day after it is shipped out


Returns and Guarantees

We guarantee our products and services. In the unlikely event of a defective products or wrong items you receive due to our shipping mistake, please notify us within 2 business days and we will arrange for you to return the defective or wrong items (at our expense) and we will ship you the replacement or give you full refund (including shipping charges). Please contact us before sending the return items and we will issue return authorization #.

Any refused shipment sent back to SunwayStar.com for any reasons other than what are mentioned above does not constitute the right to a refund or credit. The customer will have to make arrangements with SunwayStar.com to receive the refused shipment again. All refused shipment returned to SunwayStar.com for credit is subject to 25% re-stocking fee and deduction of shipping cost.

Please note that no returns will be accepted without return authorization # and after 14 days.

Products returns or refund will be made only if the return meets the above guidelines. Product returned without adhere to the above conditions will result in the return of the product to the customer and additional shipping/handling charge on the customer.

14 Days Returns Procedures

All return item must be accompanied by Return Authorization number. You have 14 days from the day you received your product to file for a return with the guidelines below. This return is subject to a 25% restocking fee. You can request a Return Authorization number by sending an email to Returns@SunwayStar.com with the following information:

Your name Your phone number Your billing address Your e-mail address Your original order number Reasons for returning the item Note: Returns without a Return Authorization Number will be refused.

In the return package, please include a copy of invoice and your Return Authorization number. Credit back to your credit card will take 30 days to appear on your credit card from the day we received the product.


Privacy Policy

We respect your privacy! Any and all information collected at this site or by phone / fax / email will be kept strictly confidential and will not be sold, reused, rented, loaned, or otherwise disclosed.

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